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Follow the Bright Spots
In my opening keynote on Monday, I outlined six change management tactics services organizations can pursue to help drive “services transformation” within their companies. One key tactic is to focus on...
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The Bright Spot Winner
At the TSIA Star Awards luncheon, we announced the winning submission for the Bright Spots competition. For some context, we received 27 submissions. All of them great. From employees at companies...
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Service Margin Trends
In Berlin next week, I will be delivering a keynote at the Technology Services Europe conference. In this keynote, I will be teasing out the patterns that are emerging in the world of technology...
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Technology vs. Utility
Yesterday we kicked off Technology Services World here in Silicon Valley. As always, the opportunity to meet so many service leaders in one place is energizing. My conversations with folks yesterday...
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Defend and Protect
Today, in the opening plenary session at TSW conference in Las Vegas, I made the argument that the high tech business models we have optimized over the past twenty years are perhaps the most profitable...
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Service Country Profiles: China
Yesterday, I spoke of the need for service organizations to drive tactics that will allow their companies to sustain current margin profiles. You can see the presentation by visiting:...
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Records, Runways, and Tech
This week I am in Silicon Valley, hosting the Technology Services World conference. There are over seven hundred professionals representing 200+ technology companies at this gathering. In my opening...
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Eleven Things I Learned
On the last day of the recent TSW conference, I summarized the key insights I was taking away from my converesations with attendees over the three days. To watch this presentation, visit:...
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B4B has Begun
Sorry I have been so silent lately on this blog. I have been heads down collaborating on a new book titled B4B. The historical business models of technology providers are imploding in front of our...
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Digging Economic Moats
Dear Reader: So sorry it has been so long since I have posted on this blog. At TSIA, we have been very busy helping our members navigate through the current industry transformation related to...
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